• +675 7999 5600
  • Allcommcr PNG Limited Digicel PNG Head Office, Unit 12 & 13, Kennedy Road Gordons, NCD, Papua New Guinea.

Services

  • Peace of Mind through Guaranteed Response Times
  • Highly Skilled and Experienced Engineers
  • Proactive Monitoring via Allcom Monitoring Service

Guaranteed Response Times

Allcommcr PNG’s Service Level Agreement plans offer guaranteed response times based on the potential impact of a problem to your business. When you need us we’ll be there.

Proactive Monitoring

Allcom Monitoring Service (AMS) is modelled on best practice systems used around the world by leading Managed Service Providers. AMS continuously monitors the health and performance of your IT environment to maximise uptime and minimise risk.

Customer Service

Allcommcr PNG’s highly responsive Service Desk logs, processes and tracks customer requests through to completion using our in-house ticketing system. Our friendly and courteous staff are firmly focused on fast and positive outcomes for our customers.

Professional Services

Allcommcr PNG’s technical resources are the most highly accredited and experienced team in PNG. We utilise our experience, expertise and knowledge of the latest technologies to recommend, deliver and sup-port solutions that are closely aligned to your business re-quirements.

Continuity of Support

An Allcommcr PNG Service Level Agreement guarantees continuity of support for your organisation. Even when your internal resources are unavailable the Allcommcr PNG team, together with AMS, will be safeguarding your environment.

Pricing

Pricing for plans are based on a monthly fee for the specific service level. Hours are typically prepaid in advance or post-paid based on credit status.

Plans

Inclusions (Bundled into the plan)

Price

Service Level (Response Time)
Onsite Attendance
Remote Attendance
Reporting
Configuration Services
Service Desk
Proactive Monitoring (AMS)

AMS Packaging

Additional Monitoring upon request

Gold

Click for Quote

See below
2 x Physical Servers
4 x Virtual Servers
1 x Network Switch
1 x Network Router

Silver

Click for Quote

See below
2 x Physical Servers
4 x Virtual Servers
1 x Network Switch
1 x Network Router

Bronze

Click for Quote

Best Effort

Service Levels

Initial Response Time

Priority 1

Site or Network Down, there is no alternative to perform work, impact to client revenue

Priority 2

Less than 5 staff members affected, there is limited ability to perform work, an impact to client revenue

Priority 3

Individual staff member affected, there is no alternative to perform work

Priority 4

there is no loss of service, cosmetic enhancement

Gold

< 2 hours (BH)
< 2 hours (BH)
Next Business Day
< 2 Business Days

Silver

Next Business Day
Next Business Day
< 2 Business Days
< 2 Business Days

Bronze

Best Effort
Best Effort
Best Effort
Best Effort

Plans

24 x 7 Support
Allcom Monitoring Service
Additional devices under Allcom Monitoring Service
IOS and Patch Management
Local Hardware Sparing
Technical Staff Secondment
Managed Antivirus
Managed Antispam
Managed Backup Service
Network Operation Centre
Specific Application Maintenance
Data Centre Colocation
VM or Storage Hosting
Disaster Recovery & Business Continuity

Gold

Silver

Bronze